Terms of Service

These Terms of Service (“Terms”) govern your use of our website, idesignfurnishings.com, and the purchase of products from Idesign Furnishings. By accessing or using our website, placing an order, or purchasing products from us, you agree to be bound by these Terms.

Please read these Terms carefully before using our website.

1. General Information

idesignfurnishings.com is owned and operated by Idesign Furnishings, located at:

Idesign Furnishings
127–129 Hill Top
West Bromwich
England B70 0RZ
United Kingdom

We may update, modify, or replace any part of these Terms at any time by posting the updated version on our website. It is your responsibility to review this page periodically for any changes.

2. Eligibility

By using this website, you confirm that you are at least 18 years old or that you are using the website with the consent and supervision of a parent or legal guardian.

3. Products and Pricing

We aim to ensure that all product descriptions, images, prices, and availability information displayed on our website are accurate and up to date.

However, errors may occasionally occur. We do not guarantee that all product descriptions, images, prices, or other content are completely free from errors, omissions, or inaccuracies.

All products are subject to availability. We reserve the right to update product information, change prices, or discontinue products at any time without prior notice.

If we discover an error in the price, availability, or description of a product you have ordered, we may contact you before processing your order or cancel the order and issue a refund where applicable.

4. Orders

After placing an order, you will receive an order confirmation email. This email confirms that we have received your order request.

All orders are subject to payment verification, product availability, and accurate billing and shipping information.

We reserve the right to refuse or cancel an order where:

Payment cannot be verified
Product availability changes
Incorrect pricing or product information is displayed
Inaccurate or incomplete billing or shipping information is provided
We suspect fraudulent, unauthorized, or suspicious activity

Orders are usually processed and dispatched within 1–2 business days, excluding weekends and public holidays.

Once your order has been dispatched, you will receive a shipping confirmation email with tracking details where available.

5. Payments

Payment must be made in full at the time of purchase.

We accept major credit and debit cards, including Visa, Mastercard, American Express, and other secure payment methods shown at checkout.

All payments are processed securely through trusted third-party payment providers. We do not store your full payment card details on our website.

Your payment method may be charged immediately after checkout. Orders will not be processed until payment has been successfully received.

6. Shipping and Delivery

Orders are usually processed within 1–2 business days, excluding weekends and public holidays.

Delivery times, shipping costs, courier information, and service limitations are explained in our Shipping Policy, which is available on our website before checkout.

Customers are responsible for providing complete and accurate billing and shipping information. Incorrect or incomplete delivery details may cause delays or failed delivery attempts.

Once your order has been dispatched, tracking information will be provided by email where available.

7. Returns and Refunds

Customers may request a return within 14 days of receiving their order, subject to the eligibility conditions explained in our Return & Refund Policy.

To be eligible for a return, items must usually be unused, in their original condition, and returned in their original packaging with valid proof of purchase.

Certain items, including clearance items, final sale items, or gift cards, may not be eligible for return unless required by law.

Full return instructions, refund timelines, exclusions, and customer rights are explained in our Return & Refund Policy.

8. Website Use

You agree to use our website only for lawful purposes and in a way that does not infringe the rights of others or restrict their use of the website.

You must not:

Use our website for fraudulent or unlawful purposes
Attempt to interfere with the security or operation of the website
Submit false, misleading, or inaccurate information
Copy, reproduce, or misuse website content without permission

We reserve the right to restrict access to our website or cancel orders if misuse, fraud, or suspicious activity is detected.

9. Limitation of Liability

To the maximum extent permitted by law, Idesign Furnishings shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of our website, products, or services.

Nothing in these Terms limits or excludes any liability that cannot be limited or excluded under applicable law, including your statutory consumer rights.

10. Consumer Rights

Nothing in these Terms affects your statutory rights as a consumer under applicable UK consumer protection laws, including your rights relating to faulty, damaged, or misdescribed goods.

If you receive an item that is damaged, faulty, or incorrect, please contact us as soon as possible so we can review the issue and provide an appropriate solution in accordance with our policies and applicable law.

11. Third-Party Services

Our website may use third-party services for payment processing, delivery tracking, analytics, and other operational purposes.

We are not responsible for the content, policies, or practices of third-party websites or services. Your use of third-party services may be subject to their own terms and privacy policies.

12. Governing Law

These Terms are governed by and interpreted in accordance with the laws of England and Wales.

Any disputes relating to these Terms, your use of our website, or purchases made from us shall be handled in accordance with applicable laws and regulations.