Privacy Policy

Last updated: May 28, 2026

At Idesign Furnishings, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe, secure, and responsible manner.

This Privacy Policy explains how we collect, use, store, share, and protect your personal data when you visit our website, place an order, or contact us through idesignfurnishings.com.

1. Information We Collect

We may collect the following personal information when you use our website, place an order, or contact us:

• Full name

• Billing address

• Shipping address

• Email address

• Phone number

• Payment details, processed securely by third-party payment providers

• Order history

• Customer support communications

• IP address

• Browser type, device information, and browsing behavior for analytics and website improvement

2. How We Use Your Information

We use your personal information to:

• Process and fulfill your orders

• Confirm payments and prevent fraud

• Provide customer support and respond to enquiries

• Send order confirmations, shipping updates, and delivery information

• Manage returns, refunds, and order-related requests

• Improve our website, products, and services

• Comply with legal, tax, accounting, and fraud prevention obligations

3. Legal Basis for Processing Your Data

We process your personal data only where we have a lawful reason to do so. This may include:

• Contractual necessity: to process and deliver your order

• Legal obligation: to comply with tax, accounting, consumer protection, and fraud prevention requirements

• Legitimate interests: to improve our website, protect our business, prevent fraud, and provide customer support

• Consent: where you have given permission, such as for certain cookies or marketing communications

Where processing is based on consent, you may withdraw your consent at any time.

4. Sharing Your Information

We never sell your personal data.

We may share your information only with trusted third parties who help us operate our business and provide our services, including:

• Payment processors

• Delivery and logistics providers

• IT, website hosting, and security service providers

• Analytics service providers

• Professional advisers, where legally required

• Authorities or regulators, where required by law

These third parties receive only the information necessary to perform their services and are required to handle your data securely and responsibly.

5. Payment Security

All payments are processed securely through trusted third-party payment providers. We do not store your full payment card details on our website.

Our website uses SSL encryption to help protect personal and payment information during transmission.

6. Data Security

We take appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes described in this Privacy Policy.

This may include retaining information for order processing, customer support, returns and refunds, legal compliance, tax, accounting, fraud prevention, and dispute resolution.

When personal data is no longer required, we will securely delete it or anonymize it where appropriate.

8. Your Rights

Under applicable UK data protection laws, you may have the right to:

• Access the personal data we hold about you

• Request correction of inaccurate or incomplete data

• Request deletion of your personal data, where legally applicable

• Object to the processing of your personal data

• Request restriction of processing in certain circumstances

• Request a copy of your personal data in a portable format

• Withdraw consent at any time, where processing is based on consent

To exercise any of these rights, please contact us at:

support@idesignfurnishings.com

We may need to verify your identity before processing your request.

9. Cookies

Our website uses cookies and similar technologies to improve your browsing experience, analyze website traffic, support website functionality, and improve our services.

Cookies are small files stored on your device. You can disable or manage cookies through your browser settings at any time.

Please note that disabling cookies may affect certain features or functionality of our website.

10. Marketing Communications

If you choose to subscribe to marketing emails, we may use your email address to send updates, promotions, or product information.

You can unsubscribe from marketing communications at any time by using the unsubscribe link in our emails or by contacting us directly.

We will still send essential order-related emails, such as order confirmations, payment updates, shipping notifications, and customer service messages.

11. Third-Party Services and Links

Our website may contain links to third-party websites or use third-party services for payments, delivery, analytics, hosting, or other business operations.

We are not responsible for the privacy practices, content, or policies of third-party websites. We recommend reviewing their privacy policies before providing any personal information.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, legal requirements, or website operations.

Any updates will be posted on this page, and the updated version will apply from the date of publication.

13. Contact Us

If you have any questions about this Privacy Policy, how your personal data is handled, or your privacy rights, please contact us:

Idesign Furnishings
127–129 Hill Top
West Bromwich
England B70 0RZ
United Kingdom

Email: support@idesignfurnishings.com
Phone: +44 7383 544779